"What is Your Return Policy"?
We offer return/replacement of Products ordered on Onlynutra within 15 days of delivery of the order. We only ask that you don't use the product and preserve its original condition. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
"What is the refund policy for the returned item?"
We endeavor to process your refunds within 7 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Onlynutra. In case of any refund discrepancies, Onlynutra may at its sole discretion, request you to share with us a screenshot of your bank statement. We understand that in some scenarios, the Product may take more than 7 days to reach at our address and Quality Check facilities. In such scenario, we process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
"How do I return/exchange my order?"
We offer easy self-service return process. To return/exchange your order, please do the following steps. Login to your account Go to My Orders Click on Return Select the Items that you want to return You will get a refund once your order is recieved at our address & checked for quality subject to applicable exceptions.
"What is the address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?"
When you get to see the message please send the Products to our warehouse address mentioned below.
Onlynutra Products Private Limited,
210/3, Sanjay Colony,
Baghpat Road, Meerut, UP-250002, India